DAY 1
Understanding Philosophy of Continuous Improvement
Understanding Teams
Understanding Process Basics
Understanding Variation
Introducting the Role of the Facilitator
Understanding Adult Learinging Principles
DAY 2
Review/Reinforcement of Day 1
Understanding Basic Steps for Improvement
Understanding the DMAIC Model
Team Charter & Tools
RUMBA
Voice of the Customer
SIPOC
Measurement and Critical Factors
DAY 3
Review/Reinforcement of Day 2
Understanding Process and Supplier/Customer Linkage
Understanding DMAIC Measurements
Understanding and Calculating Six Sigma
DAY 4
Review/Reinforcement of Day 3
Understading DMAIC Analysis
Biggest Mistakes
Types of Data and Tools Summary
Data Sources
Numeric, Verbal and Consensus Tools
Logical Cause Analysis
DAY 5
Review/Reinforcement of Day 4
Practical Applications
Understanding DMAIC Improvements
Planning Implementation
Understanding DMAIC Controls
Process Improvement Alternatives
Meaning of Quality Review