MODULE ONE: THE INTRODUCTION TO CYCLE TIME REDUCTION (CTR)
Workshop Overview and Introduction
Introducing CTR
The Influence of Time
Why CTR?
Examining Traditional Business Practices
CTR Bottle Exercise
Total Quality and "Speed"
MODULE TWO: THE CONCEPTS OF CYCLE TIME REDUCTION
Identifying "Core" Business Processes
Criteria for Selection
Current Speed vs. To-Be Speed
Measures of Efficiency (productivity)
Measures of Effectiveness (quality)
Value-Added vs. Non Value-Added
Entitlement
Review of Candidate Business Process
MODULE THREE: THE TOOLS OF CYCLE TIME REDUCTION
Problem Identification and Problem Solving Model
Process Mapping
Process Map Exercise
Process Boundaries
MODULE FOUR: CYCLE TIME REDUCTION DEPLOYMENT
The Deployment Plan
Deliverables
Phases of Implementation
Five Es to Results
Managing the Implementation Process
Leadership's Role in CTR
MODULE FIVE: CLOSURE
Benefits of CTR
Success Stories of CTR
CTR as a Plan for Continuous Improvement
AGENDA DAY 1
Introduction and training
Workshop focused training (as required)
Define team goals and objectives
Determine expectations and deliverables
Begin "current-state" mapping
Complete defining "current-state"
Develop measurements
Determine what should be measured
AGENDA DAY 2
Develop baseline data
Determine methods for continuous measurement
Define desired outcome
Communicate to senior management
Team's goals and objectives
What the team has learned
Next steps in the workshop process
Support required for maximum results
Confirmation of workshop direction
AGENDA DAY 3
Problem solving and root cause analysis
Develop solutions to the root causes
Prioritize and choose best of the alternative solutions
Test proposed solutions
Implement change (when possible)
Communicate to senior management
Review the proposed solutions
Communicate required resources
AGENDA DAY 4
Continue to refine implementation
Verify improvements
Define new standards
Evaluate new improvements with established measurements
Continue to stabilize
Continue developing and implementing improvements
AGENDA DAY 5
Prepare team presentation to management
All members participate in presentation
Use standard forms where applicable
Presentation should last 30-45 minutes
Content is more important than style-keep it simple and follow the workshop outline
Secure management buy-in and support for implemented and recommended improvements
Assess the impact of the improvements-safety, quality, delivery, cost, and morale
Celebrate the team's achievements and recognize their accomplishments