Customer Loyalty - Customer Oriented Innovation

 Innovation Through the Eyes of the Customer 

Suggested Outline

A White Paper on the this process can be downloaded

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Introductions 10 minutes
Introduction/What is Innovation? 10 minutes
What Are Your Customers Looking for From You? 10 minutes

Retail Industry Example

10 minutes
What Processes in Your Organization Impact Your Customers? 10 minutes

Customer Walk Introduction and Example

15 minutes
Experience the Customer Walk and Debrief 30-40 minutes

Star Model of Organizational Excellence

10 minutes
Formula for Success 15 minutes
Critique, Questions, and Thank You’s 10 minutes
Total Presentation Time 135 minutes
(2 H 15 M)