Introduction/What is Innovation?
10 Minutes
What Are Your Customers Looking for From You?
10 Minutes
Retail Industry Example
10 Minutes
What Processes in Your Organization Impact Your Customers?
10 Minutes
Customer Walk Introduction and Example
15 Minutes
Experience the Customer Walk and Debrief
30-40 Minutes
Star Model of Organizational Excellence
10 Minutes
Formula for Success
10 Minutes
Critique, Questions, and Thank You’s
10 Minutes
Total Presentation Time
135 minutes(2 H 15 M)
